Legal

Shipping & Refunds

Last updated: January 2025

  • Ships within 7–10 business days
  • Custom double-wall protective packaging
  • Full tracking from studio to door
  • Fully insured — lost or damaged? We reship free

01

Shipping Overview

We offer free standard shipping to all 50 US states on every order, with no minimum purchase requirement and no hidden fees. We do not currently ship internationally.

02

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive an email confirmation with tracking information as soon as your order ships.

03

Delivery Timeframes

Standard delivery takes 7–10 business days from the time your order is placed. Actual delivery times may vary based on your location and carrier conditions.

04

Order Tracking

Full tracking is provided from our studio to your door. You will receive email updates at each stage of the shipping process. Lost or delayed? Contact us and we will resolve it.

05

Returns Policy

We accept returns within 30 days of delivery for any reason. Items must be in original condition and packaging. To initiate a return, email hello@mvisionco.com with your order number.

06

Refunds

Approved refunds are processed within 5–10 business days and returned to your original payment method. You will receive an email confirmation once the refund is issued.

07

Damaged Items

If your print arrives damaged, please photograph it and email us within 48 hours of delivery. We will ship a replacement at no cost. All orders are fully insured to cover transit damage.