Question 1

Is an acrylic print resistant to high humidity conditions (such as bathrooms or outdoors)?

Accepted Answer

Acrylic is highly resistant to moisture, making it an excellent, worry-free choice for humid indoor environments like bathrooms, indoor pool areas, or spas. However, for maximum longevity, we unequivocally advise against installing them outdoors. Direct exposure to the elements and extreme weather will compromise the art over time.

Question 2

How do you maintain it?

Accepted Answer

Maintenance is effortless. Simply wipe the surface gently with a clean, dry microfiber cloth to remove dust. Strictly avoid using paper towels, abrasive sponges, or chemical cleaners, as these will scratch or cloud the pristine acrylic surface.

Question 3

How do you hang it?

Accepted Answer

Every mvision acrylic print arrives completely ready to hang. We secure a premium face mount to the back of the print, providing a seamless, highly stable floating effect on your wall straight out of the box.

Question 4

What is the thickness of the print?

Accepted Answer

Our standard acrylic prints feature a sleek, modern 1/8" thickness. This provides the perfect, gallery-standard balance of striking visual depth and lightweight durability.

Question 5

Why is the gap in aesthetics between acrylic and canvas so dramatic?

Accepted Answer

Acrylic provides an unparalleled, luminous depth that canvas simply cannot replicate. While canvas offers a classic, textured, and muted look, acrylic glass refracts light to make colors fiercely vibrant and crisp. It gives the artwork a modern, high-definition, three-dimensional presence that instantly commands attention in any room.

Question 6

What is required of me in the ordering process?

Accepted Answer

We have made the process seamless. With just a few clicks, your order is placed. We provide complimentary shipping, and your expertly crafted, ready-to-hang print will arrive at your door within a guaranteed 7 to 10 business days.

Question 7

What exactly is acrylic glass — is it real glass or plastic?

Accepted Answer

Acrylic is an elite, optical-grade polymer. It offers superior clarity and light transmission compared to traditional glass, without the heavy weight or fragility. This ensures your art looks vibrantly sharp while being significantly safer to display in your home.

Question 8

Is the image printed directly onto the acrylic, or is it printed on paper and mounted behind it?

Accepted Answer

We use a state-of-the-art process where the image is printed directly onto the reverse side of the acrylic glass using premium UV inks, which is then sealed with a protective, opaque backing. This technique locks the ink securely behind the acrylic, maximizing the depth of the image and providing superior protection.

Question 9

Will the colors on the screen match what I see?

Accepted Answer

We use rigorous color calibration to ensure exceptional accuracy. While individual monitor settings (like your phone or screen’s brightness) can cause slight variations, our printing process guarantees stunning, true-to-life colors and deep, rich contrast that will meet or exceed your expectations in person.

Question 10

Is it shatterproof? I have children and I don’t want shards of glass if something falls.

Accepted Answer

Yes, your family’s safety is assured. Acrylic is highly shatter-resistant and incredibly durable. In the unlikely event of extreme force causing it to break, it will crack rather than shatter into the dangerous, sharp shards associated with traditional glass.

Question 11

When you say "gallery-level quality", what does that actually mean?

Accepted Answer

“Gallery-level quality” is not just a marketing term; it is our uncompromising standard. Unlike mass-produced alternatives, we use optical-grade acrylic, archival-quality inks that resist fading, and precision-engineered mounting systems. Each piece is meticulously crafted to meet the exact, stringent standards demanded by professional photographers and fine art galleries. You are investing in a flawless masterpiece.

Question 12

How long does it actually take to ship from the date of order?

Accepted Answer

We strictly adhere to our timelines. Your order will be produced, shipped, and delivered to your doorstep within a maximum of 10 business days.

Question 13

How do you pack a large piece of acrylic glass so that it doesn’t crack or shatter in shipping?

Accepted Answer

We use a highly secure packaging system specifically engineered for fine art. Each piece is heavily protected with specialized foam padding, reinforced corner guards, and rigid, impact-resistant custom boxing to guarantee it arrives in pristine condition.

Question 14

Will I receive a tracking number, and when should I expect it after placing the order?

Accepted Answer

Absolutely. You will receive a tracking number via email within 3 to 5 business days of placing your order. You can also monitor your order’s progress anytime via the “Track Your Order” page on our website. If you do not see your tracking details within this timeframe, please contact us immediately.

Question 15

Is the package insured during shipping? Who is responsible if the carrier drops it?

Accepted Answer

Your order is fully insured by mvision during transit. If the carrier damages or mishandles your package, you bear absolutely zero risk. We take full responsibility for ensuring your artwork arrives flawlessly.

Question 16

What exactly does your free 30-day return policy cover — is it really any reason, or just defects?

Accepted Answer

Our 30-day return policy is strictly designed to protect you in the event of manufacturing defects or damage incurred during transit. To initiate a return, simply contact our support team with a detailed description of the issue and clear photos of the defect. We will promptly make it right.

Question 17

If the print arrives damaged, do I have to send the broken item back before I get a replacement?

Accepted Answer

We value your time. If your print arrives damaged, we generally do not require you to ship the broken item back. Simply provide us with clear, comprehensive photos of both the damaged product and the packaging. Once verified, we will immediately fast-track a replacement to you.

Question 18

Who pays for return shipping on a large, heavy item?

Accepted Answer

If there is a verified defect or damage caused during transit, we take full financial responsibility. You will not pay a single cent for return shipping or for the delivery of your replacement.

Question 19

What if the colors look significantly different in real life than on the website — is that considered a defect or buyer’s remorse?

Accepted Answer

While slight variations in color perception are completely normal due to varying digital screens, a significant, objective deviation in print color is considered a manufacturing defect. If the color profile is inaccurate due to an error on our end, we will fully replace the artwork.

Question 20

How do I find out what size will look right on my wall?

Accepted Answer

We eliminate the guesswork entirely. Our product pages feature a dynamic proportions system that visually demonstrates the scale of each size as you click on it. For further assistance, consult our Size Guide page, or utilize our Augmented Reality (AR) feature to preview the exact size directly on your wall before purchasing.

Question 21

Does the item come with all the hanging hardware I need, or do I have to buy my own?

Accepted Answer

Your print arrives 100% ready to hang. You do not need to purchase any specialized hardware. All that is required from you is a standard nail or screw in your wall, and your art is ready to be displayed.

Question 22

Do you have a virtual preview or augmented reality feature so I can see what it looks like in my room before I buy?

Accepted Answer

Yes. We offer a robust Augmented Reality (AR) feature to give you complete confidence in your purchase. Simply tap the AR button located just below the image gallery on any product page using your smartphone, and you can instantly project the artwork onto your own wall in real-time.

Question 23

How do I clean this without scratching the surface? Can I use Windex?

Accepted Answer

Never use Windex, standard glass cleaners, or any ammonia-based products, as they will permanently cloud and damage the acrylic. To keep your print pristine, wipe it gently with a dry, clean microfiber cloth. For stubborn smudges, slightly dampen the microfiber cloth with plain water or use a cleaner specifically formulated for acrylics.

Question 24

Will the colors fade over time, especially in a room with lots of natural sunlight?

Accepted Answer

We use premium, UV-resistant archival inks designed to retain their vibrancy for decades. While our acrylic prints are highly resistant to fading, we unequivocally recommend avoiding placement in continuous, direct sunlight. Relentless UV exposure will eventually affect even the highest quality fine art over time.

FAQ

Common Inquiries

Product & Materials

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Returns & Refunds

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Care & Maintenance